1, self-help services: Services: FAQ user provided in accordance with the Company User instructions cloud optical materials and other documents, or Web site answers to solve common business problems routine services: (1) software operating environment (2) software Normal Basic Service standard installation (3) software, simple operation: (1) 7 * 24 hours (2) 2 immediate service hotline class service: Service: Users can not handle their own through self-class service, the company's services through the cloud of light hotline services and communication to solve: Common abnormal Issues (1) occurred during the software installation; (2) when the software is landing basic login problems (3) Software Operation Problems (4) data backup and replacing server machine service standards : 1) 7 * 8 hours of service (2) Instant services 3, remote class services: Services: through the hotline can not clearly describe the details of the problem, cloud optical company to provide technical support line for users to remotely handle problems encountered. Service: (1) software installation problems in the process of non-normal appearing; (2) the process of connecting to the server login failures (3) problems encountered during normal operating software (4) according to user needs for the customer to install appropriate Patch service standards: (1) 7 * 8 hours (2) immediate response on-site service: Service: user requirements YunGuang company site implementation services, cloud optical company to send technical services team, for the user to do on-site implementation services. Service: (1) the implementation of customer after-sales training; (2) the major issues that customers require on-site processing; service standards: (1) 7 * 24 hours (2) within 24 hours to the scene to care service: by telephone, QQ , e-mail and other means of communication to understand the timing of the current user usage, while giving care and services in response to the current situation according to the customer. Note: When the software features appear unacceptable mistake, and you can not use other methods to eliminate errors, responsible for the timely provision of free features correct version, the current official version of the full functionality of this version to keep.